Manage and oversee quality of Manufacturing policies, procedures and guidelines to ensure product produced attain a high degree of customer satisfaction.
Develop standardized production, quality and Customer service standards!
Identify potential risks before they become a problem, focusing on root cause analysis and Risk-Based Analysis
Perform Internal and External Quality Audits and compile detailed report of findings.
Build a strong team through coaching, mentoring, specific training and performance evaluations.
Manage Quality KPIs (Visual Quality, Physical Quality, Complaints, Infestation Pest Management, Chemical & Sensory Quality) and propose recommendations for improvement.
Develop and implement QEHS Integrated management System and ensure alignment with global requirements.
Collaborate with cross-functional departments related to new Product launches, Set-up quality plan and specifications.
Developing Product Specs to adequately capture Customer Requirements and manufacturing capabilities.
Lead and coordinate the Quality Compliance and harmonization in the Testing Labs and Government Departments/Authorities supporting the development and manufacture of any new Product.
Able to manage a Team of Quality, Validation, Audit and Lab system support.
Ensure QA teamwork in a compliant manner and in accordance with GMPs and SOPs.
Read and understand Standard Operation Procedures applicable to role.
Provide motivational and effective leadership for team members.
Organize training of QA team & Production Teams on Key Quality Concepts in accordance with GLP and SOPs
Ensure CI Lab teamwork in a compliant manner and in accordance with GLP and SOPs.
Ensure reliability of QA instrument
Able to Support Product Development Team by conducting Trials, provide inputs from time to time to help freeze Product Specs
To lead the development of the local quality strategy, to support and implement the Global strategy.
To develop and implement: best practices, common platforms, sharing experience/knowledge with other functions and factories within Operations.
Supervise, facilitate, and control the handling of customer/consumer complaints and Non-Conforming Products (NCP).
To ensure the new products and processes qualification for new technologies, materials and equipment as per global standards
REQUIREMENTS:
It will be good to have someone from Cigarette Industry with basic knowledge of whole process from Seed to Smoke
Must be knowledgeable at application of Statistics, Problem solving skills.
Must be trained on ISO systems.
Master in Problems solving tools, understanding of key concepts of Six Sigma / 8D /FMEA processes is added advantage.
Is a critical thinker who proactively works to improve the Quality systems of the company through Internal Audits, participation in Process Improvement programs, and interaction with key stakeholders to obtain constructive feedback.
Have Good Leadership & Experiences to Manage Team above 3040-member crew.
Understand Overall Process n Tobacco Industry, including Incoming NTM & Tobacco, Primary & Secondary Process, Primary & Secondary QA Process, CI Lab etc.
Have Troubleshooting Capabilities to Solve Internal & External Issues with good Problem-solving capabilities and knowledge to drive Improvement actions, able to conduct audits.
Have Capability to Manage Internal & External Stakeholders.
