Regional Group Strategic Key Account Management

As a Key Account Manager (KAM) for Regional Group Strategic Key Accounts, your role is crucial in maintaining and growing relationships with our key brands.

Key Responsibilities:

1. Relationship Management

Build and Maintain Strong Relationships: Develop and maintain strong, long-term relationships with key decision-makers and stakeholders within your strategic accounts.

Regular Communication: Conduct regular meetings, calls, and visits to stay connected with your key accounts. Ensure that communication is consistent and valuable.

2. Account Planning and Strategy

Develop Account Plans: Create detailed account plans that outline goals, strategies, and action steps for each key account.

Strategic Alignment: Ensure that the strategies and initiatives you implement are in line with the overall business strategy of your organization and the specific needs of the key accounts.

3. Sales and Revenue Growth

Identify Opportunities: Proactively identify and pursue new business opportunities within existing key accounts. This could include upselling, cross-selling, or identifying new projects.

Achieve Sales Targets: Meet or exceed sales targets and revenue goals for your key accounts. Track and report on sales performance regularly.

4. Customer Satisfaction and Retention

Monitor Customer Satisfaction: Regularly gather feedback from key accounts to understand their satisfaction levels and areas for improvement.

Resolve Issues: Address and resolve any issues or concerns that arise promptly and effectively. Work with internal teams to ensure that customer needs are met.

5. Collaboration and Coordination

Cross-Functional Teams: Lead or participate in cross-functional teams to deliver comprehensive solutions to key accounts.

Stakeholder Management: Manage relationships with internal stakeholders, including senior management, to ensure alignment and support for key account initiatives.

6. Market and Competitive Analysis

Stay Informed: Keep up-to-date with market trends, industry developments, and competitive activities.

Competitive Intelligence: Gather and analyze competitive intelligence to help your key accounts stay ahead of the competition.

7. Reporting and Analysis

Performance Metrics: Track and report on key performance indicators (KPIs) for your key accounts, such as sales, customer satisfaction, and retention rates.

Data-Driven Decisions: Use data and analytics to make informed decisions and to continuously improve your account management strategies.

Job Requirements:

1. Bachelor's degree or above in Marketing, Business, or related fields.
2. 3+ years of relevant work experience, with B2B sales background, and familiarity with the Indonesian market is a plus.
3. Outstanding communication and negotiation skills, capable of interacting effectively with senior management.
4. Strategic mindset to develop and execute complex sales strategies, adaptable to a rapidly changing market environment.
5. Strong team player, able to work in a cross-cultural setting.