Company specialization: IT solutions
Company sales geography: worldwide
Contract: b2b
Job description:
Job as an L1 Support Engineer is to ensure end-users can perform their jobs effectively and efficiently with minimal interruption due to technical issues. You should have strong problem-solving skills, technical knowledge, and excellent communication skills to provide timely and effective technical support to end-users.
Job responsibilities:
- Respond to support requests from end-users via phone, email, or chat
- Identify technical issues related to software applications
- Create and maintain user accounts and permissions on software applications
- Provide basic training to end-users on the use of software applications
- Follow standard operating procedures and ensure compliance with company policies and guidelines
- Document support requests, troubleshooting steps, and issue resolutions using a ticketing system
- Collaborate with other IT teams to resolve complex issues and provide feedback for process improvement
Qualifications:
- Excellent problem-solving skills and Documentation Skills
- Proven customer service skills
- Good communication skills (Verbal & Written) in English (B2 and above) and ability to work within a 24x7 support environment
- CRM and CMS systems experience
Working conditions:
- b2b contract
- Full time. APJ time zone
- Remote work
- Hourly or monthly rate
- Compensation: to be approved based on interview. Target $1500-$2000 gross monthly
