Reservation Officer

Position Overview

The Reservation Officer is responsible for accurately and efficiently confirming bookings of all suppliers. S/he is also responsible for following the booking procedures and ensuring all information is recorded into the company internal system.

• Responsibilities:

To determine the suppliers required for the operations of each trip, including the allocation of rooms

• To ensure accurate reservation information is sent to suppliers

All services booked and confirmed as per assigned workload and ad-hoc booking requests in compliance with relevant booking procedures

• Minimize error rate in bookings

To input all data accurately into Internal system in a timely manner

• Completion of booking procedures

No missed booking entries and accuracy of entered data

• Entries for each booking to be complete by month end for invoicing

All entries to be updated and checked on a weekly basis

• Check carefully that entire program has been confirmed, make all the reserved services match with the program including transportation, guides, restaurants, ticketing and other tour-related services.

Pre-check services to make sure all services are reserved before client's arrival.

• Inform quickly the Department Manager in case of problems, allowing a suitable solution.

Advise or solve problems in case there are difficulties with one of the files.

• Be in contact with Product department and product team for things related to contracting, rates update.

Ensure the assignments deadlines are met & information updated frequently.

• Qualifications:

Bachelors degree in Tourism or related field.

• Good command over verbal & written English.

Experience in Travel Company/ Reservations Task

• Excellent skills in Microsoft Office & Travel software

• Skills:

Excellent interpersonal skills, including the ability to communicate confidently, effectively and diplomatically

• Ability to organize and prioritize tasks.

Strong service mindset, team player, detail oriented with ability to work autonomously

• Note:

This job description is not intended to be all inclusive. Incumbents may perform other duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time