We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Primary Objectives
At Travel + Leisure our vision is to put the world on vacation, in your position as the Reservations Assistant, you will be responsible for providing and maintaining a high standard of service in managing and cross checking reservations between Opera, IRIS, Merlin, SiteMinder, TARS and OTA Extranets, as well as processing payments and liaising with guests
Our Values Are The HEART Of Travel + Leisure, The Beliefs Of Our Global Team That Define What We Recognize As Important, Meaningful And Right
PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)
- Manually book/amend/cancel/manage reservations between multiple systems including but not limited to Opera, IRIS, SiteMinder, Merlin, TARS and OTA Extranets and cross check between each system
- Take and chase reservation payments
- Reply to any customer enquiries and feedback
- Must be knowledgeable of all rates, room types and product
- Accurate preparation, analysis and distribution of daily, weekly and monthly reports
- Assist where required, in balancing inventory between multiple systems including but not limited to Opera, IRIS, SiteMinder, Merlin and TARS
- In the future, be able to take and make direct bookings
- Attend relevant training as required in relation to the role
- Carry out other tasks as may reasonably be requested by the Revenue Manager, Revenue Analyst, Director of Revenue & Distribution and other supporting roles where necessary
- Report any unsafe practices, incidents or accidents on the appropriate forms to the OH&S Consultant immediately
- Display innovation through inspiring, creating and improving processes and products.
- Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
- Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
Key Position Criteria
- Ability to work with other divisions & managers within the company
- Ability to effectively communicate in English, both verbally & in writing
- Exceptional attention to detail
- An understanding of the Hospitality and Property Industries (preferred Hotel experience)
- Advanced skills in Microsoft Word, Excel and PowerPoint.
- Excellent time management, organization & presentation skills
- Ability to work autonomously
- Ability to work full time based out of our Bali office.
- Ability to work closely with other Revenue, Distribution and Inventory team members located in the same or other offices
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [Confidential Information], including the title and location of the position for which you are applying.
