About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort Bali at Jimbaran Bay is proud to provide our guests with the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Resort Bali at Jimbaran Bay is located on the southern tip of the island of Bali on the northeast slopes of the Bukit peninsula. Luxuriously appointed private villas are built into a gently terraced hillside named Bukit Permai, which means beautiful hill.
About the Job:
The Resort Assistant Manager represents Management in all aspects in particularly in the absence of General Manager or Department Heads. He/she is responsible for Handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Preferred Qualifications & Skills:
At least have three years related working experience in the same position.
Has strong leadership and strong inter-personal skills.
Excellent communication and organization skills; reading, writing, and oral proficiency in the English language. Knowledge of other foreign languages is a plus.
Guest centricity and understanding the importance of guests preferences.
Strong computer skills, including a knowledge of Opera.
Minimum qualification of Diploma or equivalent degree.
Responsibilities:
By being available in the lobby area, the resort assistant manager is available to handle guest requirements and answer calls requesting his assistance.
Coordinates matters in relation to the emergency plans and takes immediate action.
Able to check guest in and out via OPERA system in an efficient manner, using guest name whenever possible.
Ensure guest experiences (GE) are properly followed up, liase with other departments if necessary and update the GE database upon completion.
Able to assist other departments during crunch situations.
Supervises the staff of the entire hotel during the overnight shift. Works closely with the staff from all departments to ensure that standards are being met.
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests.
What we offer:
Permanent employment.
Competitive Salary, wages, and a comprehensive benefits package.
Excellent Training and Development opportunities.
Complimentary Accommodation at other Four Seasons Hotels and Resort.
Complimentary Employee Meals
Learn more about Four Seasons Resort Bali at Jimbaran Bay on Social media:
https://www.fourseasons.com/jimbaranbay
Instagram: https://www.instagram.com/fsbali/
Twitter: https://twitter.com/fsbali
Facebook: https://www.facebook.com/FourSeasonsResortsBali
The vacancy applies for Indonesian National only.
Only short-listed applicants will be notified.
