As a waitress, you play a crucial role in ensuring a pleasant dining experience for our guests. Your responsibilities extend beyond taking orders and delivering food; you are an ambassador of our establishment, providing excellent customer service and contributing to the overall atmosphere of hospitality.
Key Responsibilities:
Customer Service:
- Greet guests warmly and assist them with seating arrangements.
- Provide menus and suggest seasonal or specialty items.
- Take accurate food and beverage orders and relay them to the kitchen or bar promptly.
- Serve food and drinks in a timely manner while adhering to presentation standards.
Communication:
- Communicate effectively with kitchen and bar staff to ensure smooth coordination of orders.
- Address any customer concerns or special requests promptly and professionally.
- Collaborate with team members to maintain a cohesive and efficient workflow.
Upselling and Product Knowledge:
- Promote additional menu items, specials, and beverages to enhance the guest experience.
- Maintain a thorough understanding of menu items, including ingredients and preparation methods.
Cleanliness and Organization:
- Set up tables with appropriate silverware, glasses, and condiments before guests are seated.
- Ensure dining areas are clean and presentable at all times, including clearing tables and resetting them for the next guests.
- Assist in maintaining overall restaurant cleanliness, including restrooms and service areas.
Compliance:
- Adhere to all health and safety regulations and restaurant policies.
- Follow alcohol handling procedures responsibly, including checking identification and adhering to legal drinking age requirements.
Skills and Qualifications:
- Proven experience as a waitress or in a customer service role (preferably in a restaurant setting).
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Flexibility to work various shifts, including weekends and holidays.
