Data-Driven Decision Making: Analyze sales, inventory, and operational data to identify trends, opportunities, and areas for improvement. Translate insights into actionable recommendations to enhance store performance and profitability.
Operational Excellence: Collaborate with the Retail Operations Lead to develop, implement, and refine operational policies and procedures. Ensure compliance with company standards and best practices to maximize productivity and efficiency.
Store Performance Optimization: Regularly monitor and evaluate store operations, identifying challenges and implementing solutions to improve key metrics. Conduct store visits to assess daily activities, provide guidance, and ensure adherence to SOPs.
Inventory Management: Oversee inventory levels and composition, ensuring alignment with sales trends and market demand. Conduct regular stock audits to maintain accuracy and resolve discrepancies.
Customer Experience Champion: Monitor customer feedback and address inquiries and complaints promptly. Facilitate resolution of escalated issues and implement strategies to enhance customer satisfaction.
Team Development and Training: Assist in training and coaching store teams, fostering a high-performance culture. Evaluate staff performance, provide feedback, and contribute to ongoing development initiatives.
Visual Merchandising: Maintain visually appealing store environments, optimizing layouts and displays to showcase products effectively. Support brand campaigns and new product launches.
Requirements
Bachelor's degree in business administration, retail management, or a related field.
Minimum of 2-3 years of experience in a retail environment, ideally in an operational or supervisory role.
Proven ability to analyze data and translate it into actionable insights.
Demonstrated experience in implementing operational policies and procedures.
Strong analytical and problem-solving skills: Ability to identify trends, diagnose issues, and implement effective solutions.
Data analysis proficiency: Familiarity with relevant retail metrics and the ability to use data analysis tools
Operational expertise: Knowledge of retail best practices, store layouts, visual merchandising techniques, and inventory management principles.
