Job Description Summary:
The S/4 HANA Maintenance Process Lead is a critical role in the successful implementation of SAP S/4HANA for end-to-end maintenance processes. As a member of the IT project team, the Process Lead will bridge the gap between IT and business stakeholders, ensuring a seamless integration of S/4HANA with existing business processes and other applications. The Process Lead will be responsible for end-to-end process design, documentation, and solution blueprinting, with a strong focus on clean core adoption and minimizing customizations. The scope includes maintenance planning, execution, and resource management for various types of assets (e.g., equipment, facilities, vehicles).
Job Description:
Process Design and Documentation:
Collaborate with business process SMEs and owners from maintenance, engineering, and operations departments to gather requirements, analyze existing processes, and design optimized maintenance processes within the S/4HANA framework.
Document end-to-end processes, including:
- Maintenance planning (preventive, corrective, predictive)
- Work order management (creation, scheduling, execution, completion)
- Asset management (master data, history, performance tracking)
- Spare parts management (inventory, procurement, consumption)
- Resource management (personnel, tools, equipment)
- Cost tracking and analysis
- Ensure alignment of documented processes with SAP best practices and industry standards.
Solution Blueprinting:
- Work closely with the S/4HANA functional team and other application teams (e.g., SAP Asset Management, SAP Plant Maintenance) to define the technical solution blueprint for maintenance processes.
- Drive the adoption of clean core S/4HANA functionalities and prioritize requirements to minimize customizations.
- Utilize SAP BTP or other side-by-side solutions for customizations when necessary, ensuring a well-integrated and maintainable solution.
- Co-sign off on the solution blueprint, ensuring alignment with business requirements and technical feasibility.
Stakeholder Management:
- Engage with business process SMEs and owners to obtain sign-off on process designs and solution blueprints.
- Facilitate workshops and meetings to ensure alignment and understanding among all stakeholders.
- Communicate effectively with both technical and non-technical stakeholders, translating complex requirements into actionable solutions.
Testing and Training:
- Perform functional acceptance testing of maintenance processes in S/4HANA prior to user acceptance testing.
- Develop comprehensive training materials for key users, covering both S/4HANA functionalities and associated business processes.
- Conduct training sessions for key users to ensure a smooth transition to the new system and processes.
Job Requirement:
- Bachelor's degree in Engineering, Maintenance Management, Information Technology, or related field.
- Have 10-15 years experience, 5+ years of experience in maintenance planning and execution, with at least 2 years of experience in SAP implementation projects.
- Certification in SAP S/4HANA Asset Management or SAP Plant Maintenance is highly desirable.
- Proven track record of leading process improvement initiatives in maintenance environments.
- Experience in a consulting role is a plus.
- Deep understanding of maintenance strategies (preventive, corrective, predictive) and asset management principles and practices.
- Strong knowledge of SAP S/4HANA Asset Management (EAM) and Plant Maintenance (PM) functionalities.
- Experience with SAP Activate methodology or other project implementation methodologies.
- Excellent communication, collaboration, and stakeholder management skills.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a cross-functional team.
- Understanding of the specific maintenance requirements of the palm oil industry (e.g., equipment maintenance in mills and refineries) is a plus.
- Experience with SAP BTP or other SAP cloud platform solutions.
- Knowledge of integration technologies (e.g., IoT, SCADA) for asset monitoring and data collection.
- Familiarity with Agile project management methodologies.
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