Find out how easily you can achieve at Bosch Home Appliances (BSH) Group: As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, our focus truly is on innovation. And that doesn't just apply to our products and services, but also drives the way in which we cooperate, exchange ideas and organize our teams. Everyone is invited to make their individual contributions to our overall success. Join us now and give your career a home.
Job Description
- Drive revenue growth across Bosch Home Experience Centres in Indonesia, currently 4 locations, with plans to expand.
- Ensure each Experience Centre operates as a premium showroom where Kitchen Retail partners can send customers for product demonstrations and consultations.
- Collaborate with Kitchen Retailers to facilitate seamless customer journeys, ensuring customers can make informed choices at the Experience Centres and complete their purchases.
- Monitor performance metrics and sales data, providing regular reports on revenue targets and improvement areas.
- Lead the expansion of Bosch Home Experience Centres across Indonesia, growing from 4 to 30 locations within three years.
- Identify and secure partnerships with new and existing partners to support the hub-and-spoke model for retail outreach.
- Oversee all operational aspects of new centre openings, including site selection, partner onboarding, and staff training.
- Develop and implement customer engagement strategies to enhance the in-store experience, making the Bosch Home Experience Centres a destination for immersive product exploration.
- Work closely with the marketing team to execute product demonstrations, events, and interactive sessions for potential customers and retail partners.
- Gather customer feedback from the Experience Centres and share insights with product, marketing, and retail teams to improve the overall Bosch customer experience.
- Serve as the primary point of contact for Experience Centre partners, building and maintaining strong relationships to ensure mutual success.
- Collaborate with cross-functional teams to ensure a consistent brand message and customer experience across all Experience Centres.
Qualifications
- 5+ years of experience in retail, showroom management, business development, or related fields, preferably within premium consumer electronics, kitchen appliances, premium furniture or similar industries.
- A background in interior design and architecture is an added bonus.
- Proven track record in revenue generation and achieving sales targets.
- Experience with expansion projects and scaling retail networks.
- Strong understanding of the customer journey and retail partnerships; familiarity with hub-and-spoke models in retail settings is an advantage.
- Excellent project management, communication, and relationship-building skills.
- Fluent in Indonesian and English to manage diverse partners and stakeholders.
Additional Information
HR Contact Person: Nahda Miftah
