About The Role
We are seeking a talented individual to oversee and ensure smooth operations in the Moka sales process. As the Sales Support Specialist, you will be responsible for maintaining sales tools for the Moka sales team, acting as a point of contact to develop special arrangements in agreement between sales and merchants through liaising with the legal team, maintaining sales records, and fostering relationships with key stakeholders to drive sales effectiveness and organizational success.
What You Will Do
- Lead, motivate, and manage the sales support team to ensure they provide the best possible support to sales team and merchants
- Develop and implement procedures for effective sales support administration
- Ensure all sales inquiries and issues are addressed promptly and accurately, with a focus on improving merchant satisfaction and topline sales metrics
- Coordinate with the merchant sales team to streamline sales processes and remove obstacles in the sales cycle
- Manage and maintain accurate sales records and reports for senior management review
- Collaborate with other departments to ensure sales strategies are aligned and support the overall goals of the organization
- Assist in the development and implementation of sales policies and practices that drive sales effectiveness
What You Will Need
- Bachelor's degree in Business Administration, Marketing, or a related field
- Minimum of 3 years of experience in sales support, account management, customer service, or a supervisory role within a sales-focused organization
- Good command of reporting skills (Google Sheets, etc), strong customer/ merchant partner focus, and project management skills preferred
- Strong analytical and problem-solving abilities
- Detail and deadline-oriented, strong stakeholder management and cross-functional collaboration
About The Team
We are a high-spirited and dynamic team dedicated to achieving operational excellence within our business. Our approach is highly data-driven, with a strong emphasis on optimizing workflows to enhance overall business efficiency. Join us if you're passionate about driving measurable improvements in business processes and contributing to our success
We're a highly flexible team with a target-driven mindset. We manage our work hours, so long as we deliver the expected results on time. As a team, we enjoy working at cafes (when it's safe to do so), learning from and about one another, and having fun all along the way.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to Empower Progress by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia's vast consumer household.
About Gojek
Gojek is Southeast Asia's leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial (GoTo) only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels. 
