We are seeking an experienced and detail-oriented Sea Logistics ISC Customer Care Specialist to join our dynamic team. The ideal candidate will have a strong background in sea logistics, excellent organizational skills, and the ability to thrive in a fast-paced environment. As an Sea Logistics ISC Customer Care Specialist, you will play a crucial role in managing and coordinating ocean freight shipments to ensure timely and accurate delivery.
Your Role
You will support customers by providing helpful information, answering questions, + responding to complaints.
Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to
ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.
Your Responsibilities
To qualify + enter customer orders into the operational execution process.
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders.
To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.
To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, following up to ensure quotations are accepted + closed.
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
To create, review + refine customer reports.
To ensure delivery against all financial targets + strategic objectives across ISC.
Your Skills and Experiences
Bachelor degree
Preferred at least 2 years experience in logistics and transportation management
Able to converse fluently in Bahasa Indonesia and English
Ability to establish priorities and accomplish multiple tasks with minimum supervision
Excel in using Microsoft Office: Excel, Powerpoint, Word
Strong in time management, analytical thinking, attention to detail and accuracy
Good communication and coordination skill
Willing to work from our Cakung facility
Agile and able to work as part of a team
About Kuehne+Nagel
With over
- 000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the worlds leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
CONTACT
Aurora Bangun
aurora.bangun@kuehne-nagel.
