Are you ready to be the voice of excellence in customer service on a global scale organization Kuehne Nagel in Indonesia is looking for a Sea Logistics Customer Care Specialist.
Your Role
You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.
Your Responsibilities
To qualify + enter customer orders into the operational execution process.
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders.
To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.
To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, following up to ensure quotations are accepted + closed.
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
To create, review + refine customer reports.
To ensure delivery against all financial targets + strategic objectives across IS
Your Skills and Experiences
Bachelor degree
Preferred at least 1 year experience in related field
Able to converse fluently in Bahasa Indonesia and English
Ability to establish priorities and accomplish multiple tasks with minimal supervision & computer skills
Strong time management, analytical thinking, communication and coordination skill
Capacity to identify issues in the supply chain process and develop creative solutions to ensure timely delivery and customer satisfaction.
Willing to work from our South Jakarta and Cakung facility
About Kuehne+Nagel
With over
- 000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the worlds leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
CONTACT
Hera Setyowati
hera.setyowati@kuehne-nagel.
