We are seeking a dynamic and tech-savvy Sea Logistics Operational Care Specialist to join our team. The ideal candidate will play a crucial role in managing internal stakeholder and ensuring the efficient handling of freight operations. This role demands excellent communication, coordination, analytical, attention to detail, and a strong aptitude for technology.
Your Role
You will be responsible for enabling transport activities by executing bookings, entering orders while liaising with our customer care specialists to ensure all requirements are met in a timely + efficient manner.
Your Responsibilities
To create/complete shipment details in our internal transport management system (carrier/vessel, item description etc).
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
To coordinate with our customer care teams (CCL), haulers + carriers for the export of shipments + organize transport activities based on the customer promise.
To obtain dangerous goods (DG) approval where necessary.
To create files for consolidation containers (unless performed by dedicated planners).
To ensure costs + revenues are entered during the shipment creation, providing cost awareness + efficiency, ensuring profit maximization.
To support in resolving claims + disputes.
Your Skills and Experiences
Bachelors degree in Logistics, Business Administration, or a related field.
Min 3 years experience in related field
Ability to converse fluently in Bahasa Indonesia and English
Proven experience in a similar role within the freight forwarding or logistics industry.
Strong technical, analytical and coordination skill with the ability to quickly learn and adapt to new software systems.
Exceptional communication and interpersonal skills, with a customer-centric approach.
Ability to thrive in a fast-paced, dynamic environment.
Problem-solving mindset with keen attention to detail.
Top notch Microsoft Office skills
About Kuehne+Nagel
With over
- 000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the worlds leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
CONTACT
Hera Setyowati
hera.setyowati@kuehne-nagel.
