Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to know the role
We are looking for a Senior Account Management to help Grab build strategic relationships with high-profile merchants and increase revenue. We believe a successful candidate has good management skills, but if you believe you have what it takes then we'd love to hear from you either way. In return, you will be part of the team to drive growth for Grab. You will be reporting to the manager. The role will be onsite. The role will be a 1 year contract.
The Critical Tasks You Will Perform
- Improve business growth by design and implement strategies, develop tailored communications, to build the merchant trust, communication and service needed to serve
- Relationships building: it's crucial to engage, retain and grow our most important merchants and listening to their needs, feedbacks, and stay in close communications
- Ensure the delivery of end-to-end process, from planning to execution
- Drive growth and Higher ROI
- Take a data driven approach to estimate ROI and KPI analysis for each partner to grow basket size and create loyal customers.
- Ensuring consistency and quality: Have the greatest interest to make sure partners are also maintaining service and food quality consistency. Liaising with operations, customer service and partners to ensure issues are resolved over email, phone, or in person.
- Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience
Qualifications
What Essential Skills You Will Need
- A minimum of Bachelor's degree preferably in management, business, public administration, or engineering
- 4+ years of experience of sales business development, account management or operations
- Knowledgeable in business process management, identifying risk and successful initiatives execution
- Interests in carrying out off-ground activities (including external stakeholder engagement)
- Proficient in English
- Passion for the on-demand delivery space, and food delivery in particular, with a thoughtful understanding of the industry trends, products, and competitive landscape
- Comfortable to work using a laptop and several Sales tools/applications.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
