The CompanyTada is a B2B2C loyalty and rewards platform that helps businesses improve channel partner, customer, and employee retention, build loyalty, and drive growth. Founded in 2012, Tada offers unified solutions that create engaging and rewarding experiences.
As an Indonesian SaaS company with a global footprint, Tada has assisted 400+ local and international brands across various industries. Our game-changing loyalty solutions have also garnered numerous awards, solidifying our reputation as a leader in the sector.
- The Role: Senior Client Relation
Ensuring your existing accounts are satisfied through after-sales care, as well as gaining and using feedback
- Researching industry trends and providing advice to colleagues about client strategy or new sales opportunities
Building proposal and delivering presentations to accounts about products or services; creating a-top-of-mind branding- Acting as a point of contact for complaints and escalating issues as appropriate, including maintaining communication through all channels
Proactively identifying and providing inputs of internal work process to ensure scalability and efficiency
- Ensuring that the terms of a contract are adhered to by both the company and clients
Independently building Program Performance Reviews, turning insights into opportunities in achieving the client's targets and objectives- On project management, developing a detailed project plan to track progress, involving all relevant stakeholders, and ensuring technical feasibility
Minimum 3-5 years of working experience in Account Management related field.- Having exposure in tech and startup space.
Minimum a graduate of 4-year-study of business economics or engineering.
- The ability to communicate confidently both through speaking and writing with colleagues and clients from all levels of an organization.
A level of creativity when it comes to thinking of new sales opportunities coupled with proactive behavior, robust business insight, and meticulous attention to detail, are essential attributes- Strong negotiation and influencing skills
Creative Freedom
: Enjoy a high degree of autonomy and the freedom to express your creativity in a welcoming environment.Sabbatical Program
: Recharge with our 15-day sabbatical leave every three years, acknowledging that long-term work can be demanding.Growth Opportunities: We support your learning and development aspirations, both within and outside our organization, aiming to nurture an entrepreneurial spirit in our team.
- Unique Work Environment: Experience the unique blend of a mission-driven digital company with the innovative mindset of a start-up, enriched by our presence since
Think and Act Like an Owner
Be Open, Honest, and Constructive Do What You Say You'll Do
If you are up for the challenge, we hope you will join the team and take part in our journey to be the Leading Loyalty & Rewards Platform in the region.
Job Type: Full-time
Education:
Language:
* English (Required)
