Posting Description:
Senior Client Services Executive - Claims
We're hiring! We are looking for a Senior Client Services Executive - Claims, to join our Reinsurance business in Jakarta, Indonesia.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
Role responsibilities
Claims support duties
Meet all role SLA's related to Claims data analysis, accuracy, reporting and turnaround time in tandem with contract terms e.g. reinsurer notification; Business Partner acknowledgement and status reporting; claims documentation submission to reinsurer
System processing of Treaty and FAC claims as directed (new loss, update loss, paid loss, recovery, claim closure)
Analyse and review basic coverage issues and flag important reinsurance conditions to Business Partners that require their compliance
Communication and management of internal and external client expectations
Build Business Partner relationships in tandem with Client Relationship Manager, working as one Client Team
Timely reporting of major/ large losses, and escalation of queries as required, to Client Relationship Manager and Team Leader
Service the Business Partner as required i.e. liaise re status of open claims, including approval updates and outstanding loss reserve movement
Support market meetings for specific claims
Support Claims Negotiation and Settlement of Claims and defer to Regional client services team on decision making for more complex claims and settlement matters
Interact with internal and external stakeholders on technical matters (face-to-face meetings, conference calls and emails).
Ad hoc Duties
Actively engage with Credit Control colleagues for the efficient collection of balances
Actively engage with Regional Client Services team to ensure alignment to Global Standardization and Best Practices
Manage stakeholders through presentation of facts and data as well as relationship building
Any other duties as required by the management
Business travel as required.
Candidate Requirements
Degree or equivalent experience required, ideally in Finance, Accounting, Math or related field
Preferably 4 years of experience in the Claims area within the insurance or reinsurance industry (Minimum 2 years)
Working knowledge of MS office suite of products
Ability to deliver under pressure in a high intensity and fast paced multinational environment i.e. meet very tight timelines ranging from 1-3 day turnaround
Excellent English (written, verbal)
Excellent interpersonal and communication skills (both oral and written) with the ability to work with internal and external stakeholders at all levels within Indonesia and globally (active listening, purposeful communication & flexibility)
Functional knowledge and understanding of claims management, the market, and legal and regulatory environment
Excellent organization, prioritization and time management skills
Excellent attention to detail, and ability to work independently and efficiently
Professional demeanour and collaborative team player
Negotiation and Project Management Skills.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [Confidential Information]
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