Client Services Executive - Credit Control
We're hiring! We are looking for a Client Services Executive - Credit Control to join our Reinsurance business in Jakarta, Indonesia.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
Role responsibilities
Credit Control duties
- Meet all role SLA's related to Business Partner Credit Control Management e.g. timely cash allocation and settlement in tandem with contract terms and procedures; email acknowledgement and handling of enquiry; submission of premium statement and settlement of payment to business partners
- Communication and management of internal and external stakeholders expectations, keeping them updated as required
- Build Business Partner relationships in tandem with Client Relationship Manager, working as one Client Team
- Interact with business partners and Regional Client Services Team on credit control matters (face-to-face meetings, conference calls and emails). Support business partner meetings for matters relating to credit control.
- Reconcile outstanding balances with Business Partners, identifying solutions if problem areas and, as required, eliciting broker support and/or raise to team leader (s)
- Research unidentified cash balances, reconciling promptly or escalating to team leader (s) as required
- Resolve reconciliation discrepancies with internal and external business partners in a timely manner
- Proactively manage claim and cash call collections, identifying Business Partner behaviour that might impact collections, and escalating collection difficulties to team leader (s) as required
- Ensure procedural and risk management requirements are met in relation to payment and receipts, documentation, and account management e.g. banking records, and third-party account management.
Ad hoc Duties
- Actively engage with local and Regional Client Services and Finance colleagues for the efficient collection of balances
- Actively engage with Regional Client Services team to ensure alignment to Global Standardization and Best Practices
- Audit confirmation when required
- Manage stakeholders through presentation of facts and data as well as relationship building
- Any other duties as required by the management
- Business travel as required.
Candidate Requirements
- Preferably 3-4 years of experience managing collections & settlements in the insurance or reinsurance industry
- Excellent English (written, verbal)
- Ability to deliver under pressure in a high intensity and fast paced multinational environment i.e. meet very tight timelines ranging from 1-3 day turnaround
- Excellent interpersonal and communication skills (both oral and written) with the ability to work with internal and external stakeholders at all levels within Indonesia and globally (active listening, purposeful communication & flexibility)
- Excellent organization, prioritization and time management skills
- Professional demeanour and collaborative team player
- Excellent attention to detail, and ability to work independently and efficiently
- Negotiation & Project Management Skills.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [Confidential Information]
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