About Us
Brick (onebrick.io) is the leading financial API provider in Southeast Asia supported by leading VCs (Better Tomorrow Ventures, Antler, 1982 Ventures); and founders and executives from leading fintechs (Modalku, BukuWarung, Aspire, Nium, GoCardless, Cred, Pine Labs, Plaid, TrueLayer). See TechCrunch, e27, Tech in Asia ID.
The Brick team has been rethinking financial services at top fintechs. Now, we are on a mission to power the next generation of fintech companies in Southeast Asia - with modern fintech infrastructure allowing tech companies to offer personalised and inclusive financial services with a single line of code. Brick makes open finance easy for partners including the largest Indonesian conglomerates and fintechs.
Role Overview
We are seeking an experienced and forward-thinking Senior Dispute & Fraud Analyst to join our Operations team. This role is critical in developing, implementing, and managing strategies to prevent fraud, resolve disputes, and ensure the integrity of our payment ecosystem. The ideal candidate will be a self-starter capable of establishing new processes and systems from the ground up, with a keen eye for risk management in the fintech industry.
Responsibilities:
- Develop and implement comprehensive fraud prevention and dispute resolution strategies
- Establish and document new processes for fraud detection, investigation, and mitigation
- Conduct thorough investigations into complex fraud cases and transaction disputes
- Analyze transaction patterns and user behaviors to identify potential fraud risks
- Collaborate with cross-functional teams to implement and improve fraud prevention measures
- Monitor regulatory changes and ensure compliance with relevant laws and industry standards
- Prepare detailed reports on fraud trends, dispute resolutions, and system effectiveness
- Develop and maintain relationships with law enforcement agencies and industry partners
- Train and mentor team members on fraud prevention and dispute resolution best practices
- Continuously evaluate and enhance fraud detection algorithms and tools
- Participate in the development of customer communication strategies related to fraud and disputes
Requirements:
- Bachelor's degree in Finance, Economics, Business Administration, Computer Science, or related field
- 3+ years of experience in fraud investigation, dispute resolution, or related roles in the fintech or banking sector
- Strong analytical skills with the ability to interpret complex financial data and transaction patterns
- Experience in establishing and documenting new processes and procedures
- Familiarity with machine learning and data analytics tools for fraud detection
- Knowledge of relevant regulations such as AML and KYC requirements in Indonesia
- Strong communication skills in both Bahasa Indonesia and English
- Ability to work independently and lead projects in a fast-paced environment
- Experience with case management systems and data visualization tools
Benefits:
- Competitive Salary and Benefits package
- Private Health Insurance
- BPJS Health & Employment
- Employee Stock Options Plan (ESOP)
- Yearly Performance Bonus
- Annual Merit Increase
- Company Laptop & Working Toolkits
- A remote-friendly environment with flexible working hours
