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Job Description
We are seeking a dynamic and passionate Senior Market Manager to join our team at Traveloka. In this pivotal role, you will lead the creation and delivery of mission-critical services and processes that drive the success of Traveloka Flight products, specifically within our Supply side.
You will be responsible for the supply health and growth in key markets across Indonesia. You will be focusing on Traveloka's market presence and strategy in your assigned locale, by generating and converting supply leads, acquiring and maintaining high quality portfolio of relevant, attractive, and competitive products, as well as building and maintaining strategic partners relationship management.
As an expert in your assigned market, you will also be developing localized supply management strategies, for both developed destinations and tap new markets, working with counterparts in Marketing, Product, and Operations teams.
Ultimately, Market Management team ensures that Traveloka customers are able to live their way around the globe staying at the most suitable property, enjoy the convenience of varying transportation offerings and experience fulfilling activities while allowing our partners expand their outreach to our diverse customer demands.
In this role, you will:
- Develop deep knowledge of assigned locale and become the go-to source for all information relating to local trends and market dynamics for internal and external partners, including making contributions to market strategies for assigned locale and similar markets
- Build and maintain partner relationships in assigned product and locale to meet and exceed assigned goals
- Be responsible for Traveloka's key accounts in assigned locale
- Analyze and utilize data to provide recommendations and consultations to identify and take actions on strategic opportunities in assigned locales
- Develop and sustain strong strategic partnerships by providing relevant data insights and high-quality consulting services to Traveloka's airline partners
- Represent Traveloka in assigned locales, and establish key relationships with local authorities and influencers, including but not limited to tourism boards/bureau, associations, and conferences
- Fully own assigned product and locale, and use comprehensive understanding to provide input to senior management and officers to develop solutions and improve process effectiveness and scalability
- Spearhead projects in assigned locales, including but not limited to specific campaigns or partnerships
- Ensure customer conversions through providing optimum supply offerings from partners
- Implement scalable strategies and programs to ensure Traveloka's high standards of services to partners for customers
- Maintain a baseline understanding of dashboards, technical integration process, and various software used to provide the appropriate support to partners
Requirements
To be successful in this role, you must possess:
- Bachelor's degree in from reputable universities with minimum GPA of 3.5/4.0.
- 4+ years of experience in new sales, account management, customer success and partner support. Experience in hospitality, travel or technology industry is a preferable.
- Proven understanding of market management / development, in the assigned locale.
- Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments.
- Excellent analytical skills and ability to interpret complex data to drive decision-making.
- Excellent communication and presentation skills in English and assigned locale language, and ability to communicate effectively with clients via phone, email, and in-person, with the ability to present ideas and influence stakeholders effectively.
- Strong project management skills, with the ability to manage multiple initiatives simultaneously and deliver results within deadlines.
- Demonstrate ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
- A quick learner to absorb new knowledge in the fast-changing and dynamic industry, and synthesize learnings into strategic growth levers that generate tangible business impacts.
- Passionate about travels and making travels convenient for all diverse interests.
