Join the revolution in hospitality tech!
Liven, the largest platform in Asia Pacific, equips venues with powerful tools for seamless ordering, rewarding experiences, and unprecedented growth. Our integrated solution simplifies operations, innovates effortlessly, and supports hospitality growthall in one place. Say goodbye to the challenges of managing multiple applications and hello to streamlined success.
Liven is the world's #1 engagement platform for restaurants, hospitality, venues & events. Over 1.1 million diners use Liven daily to earn rewards, pre-purchase, and unlock exclusive experiences at their favorite restaurants, cafes, and bars. With an App Store Rating of 4.9/5 after 13,000+ reviews, and more than 5,000 venues utilizing Liven, we're revolutionizing how customers engage, pay, and stay loyal in the hospitality industry. Winner of Richard Branson's Extreme Tech Challenge for Blockchain and Digital Payments, Liven is rewriting the playbook for hospitality payments and loyalty.
At Liven , we fiercely believe that - Talent has no boundaries. We hire amazing people from everywhere. If you're curious, driven, and great at what you do, you'll fit right in at Liven.
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About The Role
If you are a highly organized and detail-oriented professional with a passion for troubleshooting and optimizing product development processes, we would love to hear from you. Join our team at Liven and contribute to building cutting-edge products that redefine tech hospitality standards.
You will play a crucial role in overseeing the Jira ticket management process and leading issue troubleshooting efforts. Your primary responsibilities will revolve around maximizing team productivity, streamlining workflows, and ensuring prompt issue resolution to achieve product development objectives. You will collaborate closely with cross-functional teams, including Engineering, Quality Assurance, and Design, to maintain a clear roadmap, prioritize tasks, and deliver exceptional products.
What You'll Do
- Manage the end-to-end Jira ticket lifecycle, from creation to closure, ensuring clear communication and efficient prioritization of tasks.
- Collaborate with Engineering, Quality Assurance, and Design teams to define, refine, and prioritize Jira tickets based on business needs and objectives.
- Analyze and troubleshoot issues within the product development process, identifying root causes and implementing effective solutions promptly.
- Work closely with the development team to ensure timely delivery of bug fixes and enhancements, maintaining a seamless development pipeline.
- Maintain a comprehensive understanding of the product and its underlying technologies to provide valuable insights during issue resolution.
- Conduct regular meetings with the development team to review progress, identify potential roadblocks, and align on project timelines.
- Communicate project status and issue updates to relevant stakeholders and management, ensuring transparency and timely resolution.
- Participate in Agile development processes, including sprint planning, backlog grooming, and retrospectives.
- Stay up-to-date with industry best practices, trends, and advancements in product management and issue troubleshooting.
Qualifications
- Bachelor's degree in Software Development, Product Management, or equivalent practical experience.
- Proven experience as a Product Manager or similar role, with a focus on Jira ticket management and issue troubleshooting.
- Strong technical aptitude and understanding of software development processes and methodologies.
- Proficiency in using Jira or similar project management tools.
- Exceptional problem-solving and analytical skills, with a keen eye for detail.
- Excellent communication and interpersonal abilities, with the capacity to collaborate effectively with cross-functional teams.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Knowledge of Agile development methodologies and experience working with Agile teams is a plus.
