Position Overview:
We are seeking a highly skilled and experienced Project Manager / Implementation Manager to
lead and oversee the successful implementation of our SaaS CRM solution for our B2B
customers. As a Project Manager, you will be responsible for managing all aspects of the
implementation process, including team handling and people management, to ensure projects
are delivered on time, within budget, and to the highest level of customer satisfaction.
Key Skills:
Strong project management skills with a proven track record of successfully managing
complex software implementation projects, preferably in the SaaS CRM domain.
In-depth knowledge and understanding of B2B customer needs and challenges related
to CRM systems.
Proficient in utilizing project management tools and methodologies to plan, track, and
report on project progress.
Exceptional communication and interpersonal skills to collaborate with customers,
stakeholders, and internal teams, ensuring clear and consistent communication
throughout the implementation process.
Analytical and problem-solving skills to identify and address project risks and issues in
a proactive manner.
Strong customer focus with the ability to build strong relationships, understand
customer requirements, and deliver solutions that meet customer expectations.
Key Responsibilities:
Lead and manage end-to-end implementation projects of our SaaS CRM solution for
B2B customers, ensuring successful delivery within scope, schedule, and budget.
Collaborate with sales and pre-sales teams to understand customer requirements and
create project implementation plans that align with customer expectations and
business objectives.
Develop and maintain project schedules, work breakdown structures, and resource
allocation plans to effectively manage project timelines and resources, including team
members workloads and assignments.
Define project deliverables, milestones, and success criteria, and monitor progress
against these throughout the implementation process.
Manage project risks and issues, proactively identify potential obstacles, and
implement mitigation strategies to ensure successful project outcomes.
Coordinate and communicate with cross-functional teams, including development,
testing, quality assurance, and customer support, to ensure seamless integration and
alignment during the implementation process.
Conduct regular project status meetings, providing updates to stakeholders and
customers on project progress, risks, and issues.
Ensure a high level of customer satisfaction by managing customer expectations,
addressing concerns, and providing timely and effective solutions.
Contribute to the continuous improvement of implementation processes, tools, and
methodologies, identifying opportunities to enhance efficiency and effectiveness.
Note: Preferred languages are English and Bahasa
Job Type: Full-time
Pay: Rp20,000,
- 00 - Rp30,000,000.00 per month
