SOC Manager is primarily responsible for overseeing the 24x7x365 Security Operation Center's processes, technology and analysts who monitor security tools, assess threats, and risks involving client infrastructure. In this role, you will be responsible for ensuring that all Managed Service deliverables are produced on time and within strict SLA time frames, while maintaining an innovative growth culture within SOC team. SOC Manager role is expected to act as the escalation point for the SOC technical team, The individual also acts as a liaison between the SOC, Account Managers, client's Information security team and Business Operations to facilitate and deliver services.
The Ensign work environment and corporate culture is a collaborative space that embraces continual learning and self-motivated excellence while realizing that the most inspiring places to work are those that include an element of fun. We welcome applications from all qualified individuals who share our vision for continued growth and positive collaboration in the workplace, as well as with our partners and customers.
Responsibilities:
- Oversee the SOC's daily operations and enable SOC teams to meet SLAs for all applicable deliverables.
- Develop and maintain SOC policies and standard operating procedures.
- Lead the SOC action approval chain.
- Take a leading role in designing, developing and implementing new service offerings, as well as updating existing service offerings.
- Identify and manage potential, current operational issues, risks and take corrective action
- Assist in the developing and operating ongoing training programs designed to help advance our analysts careers and our company's growth
- Manage SOC personnel including enforcing operational controls and shift management
- Make staffing decisions regarding the SOC team
- Provide direction and vision to improve SOCs effectiveness, including motivating people to perform, listening to the team, providing feedback, recognizing strengths, identifying automation opportunities, reducing alert fatigue and providing adequate challenges to staff to maintain innovative growth culture.
- Work as a liaison between the SOC Team, other departments, and upper management.
- Manage relationships with our customers in-house operations teams and lead operational interactions/cadence with client management.
- Manage service deliveries and onboarding with the delivery team.
- Design and operate a continuous service improvement and optimization program to ensure SOC is maintaining quality standards surpassing relevant industry benchmarks/best practices.
- Develop and adhere to actionable security KPI metrics which displays SOC's value to client.
Requirements
- Bachelors or college degree of computer science, computer engineering or other relevant degrees
- 7-8 years of Information Security/Cybersecurity experience
- 3 years in a leadership role
- 3+ years experience working in a SOC environment and working knowledge of all managed controls and services. (added advantage)
- Relevant industry certifications
- Relevant technology vendor certifications
- Strong knowledge and experience with industry standard frameworks (ISO) -Familiarity with ITIL or related methodologies
- Experience in the fulfillment and delivery of proposed solutions
- Strong knowledge of Cyber Security forensics and best practices
- Professional focus on SIEM Management
- Experience in SOC process automation and orchestration
- Personnel and resource management experience
- Strong knowledge of project management and risk analysis strategy
- Strong knowledge of change management and implementation best practices
- Professional communication, including executive level and documentation of processes and procedures
