Store Manager

The Store Manager drives operational excellence within multiple stores, ensuring consistent execution of strategies and optimization of the operational dimensions (planning & effective communications, business performance & analysis, inventory management, workforce management, training & development, coffee & culture).

_Key Responsibilities:_

• Business Performance & Analysis:

Drives sales growth and profitability within the assigned area.

• Conducts regular performance analysis to identify and address gaps for improvement.

• Inventory Management:

Implements inventory management strategies to minimize stockouts and overstocks.

• Monitors goods movement and makes necessary adjustments.

• Workforce Management:

Implements effective staffing plans to meet operational needs.

• Recruits, hires, and develops high-performing store management teams.

• Training & Development:

Identify needs and deliver training programs to enhance employee skills.

• Ensures knowledge transfer and skill development within the area.

Ensure ongoing coaching and mentorship to foster employee growth and development in the area.

• Customer Experience:

Drives exceptional customer experience across all outlets within the area.

• Ensures consistent delivery of high-quality products, services, and store environments.

Implements strategies to enhance customer satisfaction, loyalty, and advocacy.

• Monitors customer feedback and initiates corrective actions to address issues promptly.

• Coffee & Culture:

Reinforces Tanamera's coffee culture, mission and core values, and brand identity.

• Creates a positive and engaging work environment in all stores.

• Planning & Effective Communication:

Develops and implements area-specific operational plans.

• Communicates effectively with store managers and support teams.

Coordinates with other departments to achieve business objectives.

_Qualifications and Skills:_

• Experience

Minimum 3 years of experience in multi-unit retail or restaurant management.

• Proven track record of driving operational excellence and achieving sales targets.

• Skills:

Strong leadership and people management skills.

• Excellent communication and interpersonal skills.

Ability to analyze data and make informed decisions.

• Strong organizational and time management skills.

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

• Knowledge of inventory management systems and financial reporting.

Ability to adapt to a fast-paced and dynamic environment.

• Additional Requirements:

Passion for coffee and the Tanamera brand.

• Ability to work flexible hours, including weekends and holidays.

* Willingness to travel to multiple store locations within the assigned area.

Job Type: Full-time