Want to revolutionize the future of education and do meaningful work that transforms future generations lives
Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. Were now in 28 markets and have an ambitious team of 700 thats rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.
Weve built Crimson to become the worlds most successful university admissions consultancy, with our students 4x more likely to gain admission. To support our students, we have a Student Success team thats obsessed with providing the best outcomes for our students and levelling the playing field. They engage, manage and facilitate a students journey with Crimson to help them achieve their goals and reimagine their future.
What are the main responsibilities for this role
What are the main responsibilities for this role
Coordinate, engage and facilitate the students journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimsons world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap)
You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team
Advise the team on possible value add solutions to support the student
Provide the global team insights into local cultural nuances and demands
Keep up to date on students progress, and report back to the team regularly
Proactively manage and foresee issues by resolving complaints or escalations in a timely manner
What we are looking for
1-2 years experience in customer service or project management, education field preferred.
Ability to build strong customer relationships with stakeholders (Crimson tutors and staff) through excellent customer service, high cultural awareness and adaptability
High level of resilience and ability to thrive in a fast-paced startup environment
Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders
Outstanding organizational skills, with excellent written and verbal communication skills
Collaborative, with an openness to give and receive feedback
Why work for Crimson
Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
$1000 individual training budget per year, we love to Level Up (its one of our core values)!
Psychologist on staff
Insightful fireside chats and workshops to help support our high performing and ambitious team
Radical Candor is a feedback approach we live by
Were a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!
If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!
Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.
