Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive.
Your day at NTT DATA
The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients.
The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).
The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
This role may also contribute to / support on project work as and when required.
What You'll Be Doing
Requirements:
- Bachelors degree in computer science, Information Technology, or related field, or equivalent work experience
- Proven experience as a System Administrator, preferably in a mixed IT environment encompassing Wintel, Virtualization, and Linux systems.
- Proficiency in administering Windows Server operating systems (2008, 2012, 2016, 2019) and Active Directory services.
- Hands-on experience with VMware vSphere and/or Microsoft Hyper-V virtualization platforms.
- Strong command of Linux operating systems (e.g., Ubuntu, CentOS, Red Hat) and shell scripting.
- Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP, VPN).
- Experience with storage solutions such as SAN/NAS technologies (e.g., EMC, NetApp).
- Solid understanding of IT security principles and best practices
- Excellent problem-solving skills and attention to detail.
- Effective communication and interpersonal skills, with the ability to collaborate with team members at all levels.
- Relevant certifications (e.g., MCSE, VCP, RHCE) are preferred
- Handson Linux (RHEL or Ubuntu or CentOS)
- Windows Server
- Virtualization
- Have experienced with Cloud (GCP atau AWS) is a plus
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
