The Role
At PartnerHero, our Team Lead for Content Moderation leads a team of associates, optimizing team performance for a specific Partner/program. As a Team Lead, you are the point of contact for the Partner regarding the program and you are responsible for relaying key information, updates, and feedback to your team.
Important Note: The Team Lead may be exposed to harmful content as part of their core day-to-day responsibilities, as well as in project work or in response to escalations. This harmful content may include (but not be limited to) child abuse; bestiality; sexual assault; torture; and murder.
What you'll do:
- Function as primary point of contact for the Partner and key PartnerHero stakeholders.
- Implement operational protocols in collaboration with quality assurance, product operations and strategy teams.
- Remain current on key workflow changes, operational guidelines, and policy updates and communicate to associates.
- Prepare reports and analyze performance data to improve processes, ensure associates are properly allocated, and maximize productivity and efficiency.
- Ensure associates achieve desired service levels.
- Build and maintain the team's schedule to ensure appropriate coverage.
What we expect from you:
- 1 year of experience in Content Moderation and 1 year of Team Lead experience - experience is related to moderating offensive and disturbing content.
- Strong computer navigational skills.
- Excellent communication and interpersonal skills.
- Excellent organizational, time management, and follow-up skills.
- Strong work ethic and high level of attention to detail and accuracy.
- Proven experience in overcoming unexpected difficulties and using logical problem-solving skills.
- Comfortable making decisions with limited information available.
- Understanding of NCMEC reports and the TechCoalition's industry classification system.
What you'll get in return:
- Full-time employment
- Competitive compensation based on experience
- A dedicated wellness program, including support from an in-house psychologist
- Attractive benefits package including medical, dental, and vision options based on location
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Company Culture is at our core
Culture leads, and success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
- Care for others - Cooperate, empathize, and seek opportunities to put each other first.
- Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
- Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
- Take ownership - Doing the right thing should come naturally.
- Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues
PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [Confidential Information].
