Company Description
Fusion CX revolutionizes customer experience by integrating innovative technology with empathetic, personalized interactions. The company's AI-driven tools and analytics empower teams to anticipate customer needs, delivering unparalleled service excellence. Solutions span BFSI, Healthcare, High Tech Growth, Retail, Utility, and Telecom sectors, prioritizing continuous innovation and client success.
Role Description
This is a full-time Team Leader role based in Georgetown. The Team Leader will oversee daily operations, manage team performance, and drive customer engagement initiatives. Responsibilities include leading and coaching team members, implementing strategies to enhance customer experience, and ensuring operational efficiency and service excellence.
Qualifications
- Leadership, Team Management, and Communication skills
- Experience in Customer Relationship Management (CRM) or Customer Experience (CX)
- Problem-solving and Decision-making abilities
- Data Analysis and Reporting skills
- Knowledge of Generative AI, Machine Learning, and Automation tools
- Ability to collaborate with cross-functional teams
- Bachelor's degree in Business Administration, Marketing, or related field
- Experience in the customer service industry is a plus
