Key Responsibilities / Accountabilities:
Provide technical support to clinical coordinator and marketing team in trials and installation
Working as a team with sales service to increase product penetration.
Identified new and follow up any potential business opportunities
Assist customer service with technical clarification of customer order
Ensure all service carry out on time and efficient
Educate staff in the hospital in maintenance of our machine
Provide technical support for design of HD room
Maintain database on all equipment including trial and loan machine
A service report to be completed for installation, repair and maintenance tasks
Enter all service report into technical service database and hardcopy be filled on regular basis
Other projects those may assign by Direct Superior
Obey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organization
Obey the Fresenius Medical Care Compliance and Company Regulation
Competencies (attitude, skills, typical qualifications and experience):
Education and Experience
Preferable have Diploma 4/ Bachelor (S1) background, or min. Diploma 3 with major of Elctromedical Engineering, Electrical Engineering, Mechanical Engineering or Computer Engineering
Have active Professional License as Electromedics (STR) is a plus
Have 1-2 year of experience as Technician in Medical Devices company, or 3-6 months internship experience in related field for Fresh Graduates
Wiling to place in any area where the company operates and needs
Competencies
Core Competencies refer to FME Company Values
Collaborative: means that we know how to work together for our shared purpose and to achieve our goals as one company
Excellent: means that we continuously drive quality and progress to lead the business into a successful future
Proactive: means that we are good at taking the initiative to make an impact with our work
Reliable: means that we are a trusted companion to our patients, partners and colleagues
Technical Competencies:
Engineering Technical Skill: Possession of a designated level of technical engineering skill or knowledge and the ability to keep up with current developments and trends in areas of expertise; Knowledge of program procedures, methods and practices and their application to specific situations
Project Management: Ability to coordinate and administer programs/projects, activities and protocols; Ability to manage resources, monitor activities and assess environmental safety, risks and quality control associated with the program.
Customer Service Management: The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner; This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.
Resource Management: The ability to leverage organizational resources effectively and works towards standards of excellence in achieving organizational goals and strategies; This includes encouraging prioritization, planning, collaboration and motivation for others to perform according to performance standards.
General Competencies:
Continuous Learning: Show the great willingness to receive knowledge & skills for effectiveness of work
Commit to the Organizational Ethic: Work behavior which highlighted on social, moral and organizational values and ethic in conducting business activities internally and externally
Administration, Planning & Organizing: Implement the process of operational administration, reporting and document management regarding operational process in working unit.
