We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Technical Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities :
Operations/Technical
Drive the operational plan, oversees day-to-day operation activities such as manpower deployment and contingency management.
Monitor and ensuring productivity are achieve in the department
Pro-actively monitor the health status of all products, identify exceptional cases, and initiate and prioritize the repair process when required.
Recommend enhancements to improve systems performance
Analyse and identify industry trends and customers need and provide feedback to improve the feasibility of new product development
Managing and solving technical issues faced by customers
Establish end-to-end service delivery for projects
Provide products and systems training to internal employees and customers when required
Review and approve all vendor services and its related cost ensuring cost are being properly managed
Inventory controlling ensuring stock level are being manage
Control room
Lead the control room team ensuring all inbound queries raised by customers are addressed and followed up in a timely manner.
Manage and troubleshoot any technical operations raised by customers
Requirements :
Bachelor Degree in Engineering with strong electronics / technical experiences
Minimum of 5 years experience in the role and experience in managing and grow a team.
Experience in System Integrator (SI) industry or familiar with SaaS platform is an added advantage
Proven track record in incident and troubleshooting management
Good leadership and people management skills and ability to work under pressure
Excellent communication and interpersonal skills
Hands-on and a can-do attitude
Technically independent with good initiative
Strong analytical and problem-solving skills with an out-of-box approach in providing solutions
