We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities :
Providing technical support to teams within the organization when required
Resolve customers enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure
Maintaining and updating technical documents and procedures
Identifying and resolving system issues
Perform daily system monitoring, verifying integrity and availability of Cartracks application
Perform daily post installation/ QA validation
Review systems and application logs for remote diagnostic of field devices
Provide training and assistance to users of Cartrack application systems
Provide on-site field support and installation
Verify completion of scheduled jobs
Requirements :
Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience
0-3 years of experience in the IT service industry.
Proficient in English
Excellent communication and interpersonal skills
Hands-on and a positive attitude
Technically independent with good initiative
Strong analytical problem-solving skills with an out-of-box approach in providing solutions
