Company Description
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Promotes the brand philosophy through his or her exemplary attitude, behaviour and excellent communication skills
Responsible and accountable for the logging of and correct, prompt and efficient handling of all guest messages and facsimiles.
Researches and provides specific directory information to both internal and external inquirers, as required, in accordance with policy and procedure pertaining to the disclosure of directory information
Utilizes public address, paging, and voice mail systems to ensure proper routing of calls
To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
To be completely aware of the Fire and Emergency procedures of the hotel and your responsibilities in an emergency.
Ensures a rapid response from the different departments concerned
Handle wake-up call request from guest
Maintenance of switchboard directory and any other miscellaneous tasks relating to switchboard
functionality
Makes sure that all the information available in the front Office information board is well presented and up-to-date
Able to work multi-task
Qualifications
High-school diploma to degree, or equivalent (university or specialist hospitality or communications school). Could be open to atypical profiles
Fresh graduate; hospitality/ tourism experience is a plus
Knowledge of the hotel environment
Fluent in the national language, English and a 3rd language is a plus
