Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo Never. Courage Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
About the role
As a Driver Management Supervisor, you will play a crucial role in managing our daily worker workforce across all Delivery Centers. Your responsibilities include: Scheduling and rostering, performance management, and training management to develop all Courier Planners.
You will report to the Courier Planning Assistant Manager and work closely with them to achieve our workforce goals.
- Develop and implement efficient courier schedules and rosters to meet operational demands
Monitor couriers availability and work together with Courier Planner Team Leader to deploy resources effectively to ensure optimal coverage.
Responsible to cover Jabodetabek and Bandung area.
Courier Planner Performance Management:
Track and evaluate the performance of Courier Planner daily workers against key metrics and targets.
Identify areas for improvement and implement strategies to enhance productivity and efficiency.
Ensure compliance with relevant labor laws, regulations, and company policies in daily worker planning and management.
Provide support and guidance to the Courier Planner/Driver Management Team Leaders in their responsibilities related to daily worker attendance monitoring, recruitment, and billing validation.
Proactively identify and address compliance issues or concerns.
Maintain accurate records of courier schedules, performance evaluations, and training activities.
Prepare regular reports and updates on courier management activities for management review.
QualificationsMinimum Qualifications:
- 2 years of experience in workforce planning, scheduling, or related field
- High school diploma or equivalent
- Familiarity with Last Mile-First Mile operations, courier planner management, scheduling and basic data analysis
- Strong organizational and time management skills
- Passionate communication and interpersonal abilities
- Ability to work independently and collaboratively in a fast-paced operational environment
Preferred Qualifications:
- Fast response with good understanding of the urgent nature of some operational needs
- Willing to travel across Jabodetabek & Bandung based on business needs
- Experience in a supervisory or leadership role
- Proficiency in scheduling and basic data analysis
- Experience in training and development initiatives
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
