Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo Never. Courage Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the team:
Delivery team serves as a vital force of delivery operations in Tiktokshop. Excelling in precise, prompt delivery operations, our aim is to ensure every package reaches its destination safely and swiftly. Committed to customer satisfaction, we navigate challenges with the spirit of efficiency & collaboration, embodying Tiktokshop's dedication to excellence in every delivery.
This position/role will lead and monitor FM & LM process at hub especially for Maintain KPI (Delivery performance, loss and damage and complaint feedback)
- Responsible to maintain Hub performance (First mile & Last mile Process)
- Implement strategies to optimize route planning and minimize delivery times.
- Monitor and analyze first mile and last-mile performance metrics, identifying areas for improvement and implementing corrective actions as necessary.
- Provide coaching and support to drivers to ensure compliance with safety regulations and best practices.
- Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
- Collaborate with cross-functional teams to streamline processes and enhance overall operational efficiency.
Qualifications
Minimum requirements:
- Bachelor's degree in Business Administration, Logistics, or a related field.
- At least 5 years in first mile & last-mile delivery operations, with at least 3 years in a supervisory role.
- Strong understanding of logistics principles and first mile & last-mile delivery processes.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Proficiency in Microsoft Office and logistics management software.
- Flexibility to work in a fast-paced and dynamic environment and have good communication skills
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
