Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo Never. Courage Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
About the team
Delivery team serves as a vital force of delivery operations in TikTok Shop. Excelling in precise, prompt delivery operations, our aim is to ensure every package reaches its destination safely and swiftly. Committed to customer satisfaction, we navigate challenges with the spirit of efficiency & collaboration, embodying Tiktokshop's dedication to excellence in every delivery
Position based in Surabaya
As the hub's FM & LM process leader, the FM & LM Supervisor serves to ensure smooth operations and uphold essential KPIs like delivery performance and customer feedback. The one goal: minimize loss, damage, and complaints while maximizing efficiency.
- Responsible to maintain Hub performance (First mile & Last mile Process)
- Implement strategies to optimize route planning and minimize delivery times.
- Monitor and analyze first mile and last-mile performance metrics, identifying areas for improvement and implementing corrective actions as necessary.
- Provide coaching and support to drivers to ensure compliance with safety regulations and best practices.
- Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
- Collaborate with cross-functional teams to streamline processes and enhance overall operational efficiency.
Qualifications
Minimum Requirements:
- Bachelor's degree in Business Administration, Logistics, or a related field.
- Proven experience in first mile & last-mile delivery operations, with a minimum of 3 years in a supervisory role.
- Strong understanding of logistics principles and first mile & last-mile delivery processes.
- Proficiency in Microsoft Office and logistics management software.
- Good communication and attitude
Preferred Requirements:
What are the additional requirements for candidates to excel in this role
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Flexibility to work in a fast-paced and dynamic environment.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
