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PT MitraComm Ekasarana

TL Contact Center (Social Media)

PT MitraComm Ekasarana
Early Applicant
  • 4 months ago
  • Be among the first 50 applicants
Exp: 1-3 Years
Indonesia, Semarang
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Job Description

Deskripsi Pekerjaan

  • Lead the contact center agents in providing services & assistance to customers
  • Coaching and counselling on a regular basis
  • Help ensure the monitoring function to achieve the target/KPI's including service quality and agent productivity
  • Escalate any issues that cannot be directly handled by the agent
  • Perform reporting daily, weekly, and monthly activities to supervisor

Kualifikasi

  • Man/Woman max 32 years
  • At least had Bachelor Degree in any major
  • At least had GPA 2,75 of 4.00
  • Had experience as Team Leader Contact Center at least 1 year specialize in customer care/live chat/social media services
  • Fluently in English is a plus
  • Able to work in shift
  • Able to work on site in Semarang (WFO)
  • Good communication skills, leadership skills, and attractive personality
  • Good analysis skills, organizing skills, and coaching skills

More Info

Industry:Other

Function:customer care

Job Type:Permanent Job

Skills Required

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Date Posted: 11/07/2024

Job ID: 84173627

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PT MitraComm Ekasarana
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