Job Overview:
With a focus on safety, reliability and efficiency you will work as part of a team responsible for supporting our fleet of vessels with their IT & communication needs.
As part of the Navigator Gas IT team, you will work alongside a Vessel IT Engineer as a team of two in Manila and will play a vital role as part of a wider IT team, who support the business from other locations globally. The Vessel IT Engineer position reports to the Group Vessel IT Manager.
We are seeking a proactive and reliable Vessel IT Engineer to join our dynamic IT team. The ideal candidate will possess strong technical knowledge, excellent problem-solving abilities and capacity to work both independently and as a team. The candidate must be able to balance and prioritize support cases and projects as well as communicate effectively.
Informal and formal on-the-job training will be available.
Responsibilities:
- Supporting Vessel IT operations across our fleet, proactively resolving IT issues as well as contributing and sharing technical expertise in Vessel IT projects.
- Perform root cause analysis in support cases, walk the end user through the problem-solving process and keep detailed notes for escalating unresolved issues.
- Ensuring that onboard network and satellite communications systems are correctly configured and stable to maintain business continuity.
- Administering our PMS, Active Directory and specialised applications, to support user accounts and access.
- With guidance from the Vessel IT Manager, specify, procure and set up hardware such as servers, desktops, laptops and networking devices.
- Day-to-day maintenance and monitoring of infrastructure assets across the fleet.
- Installing, testing, maintenance and support of general and marine applications in the fleet.
- Promote good Cyber Security awareness while working with stakeholders. Ensuring that our assets remain secure through completion of risk assessments, monthly security patching and antivirus checks.
- Ensuring that relevant Vessel IT documentation and inventories are kept up to date.
- Maintaining good relationships with third party support vendors and suppliers.
- Collaborate with the wider IT and Service Desk team.
Requirements:
- 4 years of experience working in an IT support role, with a minimum of 3 years in Vessel IT.
- Degree level qualification or professional certification related to the IT field.
- Certification in CompTIA A+, Network+, CCNA, 365 Fundamentals, Windows Server or similar.
- Intermediate knowledge of Windows 10 and Windows 11.
- Intermediate knowledge of Windows Server.
- Knowledge of Windows networking, firewalls, printing, and file shares.
- Knowledge of network security, antivirus, DNS security, and VPNs.
- Knowledge of Microsoft 365 applications, including Microsoft Office.
- Knowledge of satellite communications systems and experience troubleshooting connection issues.
- Experience using ITSM, RMM, remote access and endpoint security management applications.
- Willing to travel to vessels Worldwide (up to 5 times per year).
- Fluent/ particularly good in English (both verbal and written).
Behaviours and Capabilities:
- Shows initiative by identifying tasks that need to be done and addresses them without waiting to be told to act.
- Consistently follows through on commitments and takes responsibility for the quality of work.
- Flexible and open to changing priorities and technologies. Willing to learn and grow with the organization.
- Exhibits strong analytical skills to troubleshoot and resolve technical problems efficiently.
- Pays close attention to detail and diligence in recording details.
- Communicates clearly, ensuring issues and updates are conveyed promptly and effectively. Not afraid to ask questions when needed.
- Strong understanding of computer networks, including configuration, troubleshooting and maintenance of network systems.
Nice to have:
- Knowledge of cloud computing technologies such as Azure, IaaS and SaaS.
- Knowledge of Debian/Ubuntu Linux.
- Experience using virtualisation technologies such as VMware and Hyper-V.
