Jakarta
What You'll Do :
In collaboration with the retail team promote and advocate the continued development of client services to Brand customers through a world class personalized retail experience.
Responsible for the continued development of the Made to Measure business.
Through collaboration with retail and marcomm, identify alternative business opportunities outside of the store.
Provide competitors information especially but not exclusively with regards to team services in terms of business and customers trends, pricing, promotions and special services provided.
Ensure the highest levels of team services are provided and that the customer receives the perfect fit for his body silhouette.
To have more understanding on brand customer profile, to bond a good relationship with regular clients and build an intimate relation with VIC.
Thorough knowledge of products as to inspire customers trust especially with regards to providing styling advice.
Consolidate customer complaints with regards to product in terms of accuracy of measurement and other manufacturing faults and report to line manager.
Work with operation and logistics to manage any delivery or customs issues for product imports.
Role model Brand image especially with respect to: personal image, how to sell, measure and undertake cross-selling of team.
Ensure that the stores provide visual stimulation to inspire purchase.
Ensure that all staff are able to communicate effectively to customers on team services.
Manage sales targets and take actions to meet them.
Ensure that stores execute existing and new policies and procedures to standard.
Be responsible for managing company's communications to both internal and external customers.
What Youll Need To Succeed :
Fluent in English
Computer literate
Relevant experience of 2-3 years in providing Client related services.
Successfully completed an action plan with evident results to improve business that involves collaboration with other functions as well as in consideration of competitor business.
Key role in organizing and managing client related events successfully.
Proven record in consistently providing and ensuring customer service that communicates luxury.
Demonstrated intimate knowledge and understanding of products
Team leadership experience includes coaching operational, technical as well as customer care skills as well as managing performance.
Experience with driving performance and achieving results through cross function collaboration
