Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.
SHG operates over 58 venues and with presence in 17 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.
As a Waiter/Waitress at Sunset Hospitality Group, you will be an integral part of our front-of-house team, providing attentive and personalized service to our guests. From welcoming them with a warm smile to assisting them throughout their dining experience, you will ensure that every guest feels valued and well taken care of. This role offers an opportunity to work in a dynamic and fast-paced environment while contributing to the overall success of our dining establishments in Bali.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner, escorting them to their tables and providing menus.
- Take orders accurately and efficiently, answering any questions about menu items and making recommendations as needed.
- Serve food and beverages promptly and courteously, ensuring accuracy in order delivery and presentation.
- Anticipate guests needs and provide attentive service throughout their dining experience, responding promptly to requests and ensuring guest satisfaction.
- Maintain cleanliness and organization in the dining area, including setting and clearing tables, refilling condiments, and ensuring a neat and inviting atmosphere.
- Handle guest inquiries, complaints, and feedback in a timely and professional manner, escalating issues to management as needed.
- Collaborate with kitchen and bar staff to coordinate order delivery and ensure smooth service flow.
- Upsell menu items and promote special offers to maximize revenue and enhance the guest experience.
Qualifications:
- Previous experience as a waiter/waitress or in a customer service role, preferably in the hospitality industry.
- Strong communication and interpersonal skills, with the ability to interact confidently and courteously with guests and colleagues.
- Positive attitude and a passion for delivering exceptional service, with a focus on exceeding guest expectations.
- Ability to multitask and work effectively in a fast-paced environment, remaining calm and composed under pressure.
- Attention to detail and a commitment to maintaining high standards of cleanliness and hygiene.
- Flexibility to work various shifts, including evenings, weekends, and holidays, based on business needs.
