Our client, a luxury beach resort located in the cosmopolitan hub of Bali island that attracts guests seeking both excitement and relaxation, is actively seeking a dynamic and passionate Wellness Manager.
As a wellness manager, you are responsible for overseeing spa operations, developing wellness programs, managing staff, ensuring customer satisfaction, maintaining safety standards, handling finances, and enhancing guest experiences.
Requirements:
- Background in holistic wellness expert with expertise in yoga, nutrition, reiki, or similar disciplines is preferred.
- International Spa and Wellness certificates or diplomas, such as CIBTAC, ITEC are a plus.
- Passion and high interest in the Wellness industry.
- Expertise in wellness offerings, such as Fitness, Nutrition, Naturopathy, and ability to conduct professional consultations.
- Self-motivated, with the ability to motivate others.
- High orientation for customer service.
- Strong leadership and communication abilities.
- Ability to perform Spa and Wellness software and reports.
- Ability and knowledge in business acumen, with a background in strategic planning.
- Proven knowledge of finance management and marketing.
- Excellent command both in written and spoken English and Bahasa Indonesia.
Responsibilities:
- Develop and direct activities, programs, and offerings, and implement those approved.
- Author, edit, approve, and modify Standard Operating Procedures as required.
- Ensure that all agreed operational standards are maintained, including addressing any defects quickly and efficiently.
- Regularly monitor and improve the productivity of wellness operations in all areas such as stock control system, procurement, spa software, and daily task rotation.
- Evaluate and update standard operating procedures, manuals, and workbooks to ensure operational procedures are carried out in the prescribed manner.
- Prepare the annual budget, including capital expenditure, along with short-term and long-term strategies and action plans.
- Manage productivity and profitability to ensure revenue goals are met or exceeded.
- Manage all expenses and inventory to achieve or exceed optimal profitability.
- Ensure each employees capacity is maximized with a productivity review plan, proactive incentive scheme, and training.
- Prepare a Return on Investment (ROI) analysis on retreat and seasonal events and promotions.
- Develop a Sales and Marketing strategy, including an annual calendar of events and promotions, in conjunction with the Sales and Marketing department.
- Manage plans to ensure optimal ROIs and guest satisfaction. Actively participate in local and regional Spa and Wellness conferences and gatherings to stay relevant on industry trends and competitor activities. Participate in all task force assignments as required by the General Manager.
- Manage KPIs for all key areas of operations, including Activities Manager and Wellness Trainers, and evaluate their performance both informally and formally.
- Provide leadership, direction, and support to all employees within the Wellness division to develop a highly motivated team capable of delivering high standards of service.
- Communicate with employees regularly to create awareness of business objectives and expectations, recognizing performance and producing desired business results.
- Initiate wellness programs for employees, in conjunction with the Director of Human Resources, to promote a healthy lifestyle and work-life balance.
- Analyze guest feedback to assess operational productivity and identify areas for improvement.
- Handle complaints and other issues, ensuring necessary follow-up/action is carried out.
- Oversee press visits, Public Relations, and VIP visits, including conducting personal consultations as required.
- Create and maintain relations with regulars and VIP guests through active presence in key guest areas.
- Foster strong relationships with all departments. Support any other duties and functions as assigned by management.
