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2

Escalation Jobs in Metro Manila Ncr

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Network Operations Center Engineer

Permanent Job

Metro ,

Metro Manila / NCR ,

Philippines ,

Manila

1-3 years

traceroute PingPlotter fast-paced environment Network investigation RDP troubleshooting Tier 1 support Written problem-solving skills Communication Skills Verbal Ticket documentation Escalation Troubleshooting GLPI Monitoring Tools Prtg NOC Engineer Windows Troubleshooting Wireshark Cloud Technologies Jira Servicedesk Solarwinds Nagios

5 months ago

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Operations Manager

Permanent Job

Metro ,

Metro Manila / NCR ,

Philippines ,

Manila

3-5 years

Operations Manager CX Program Manager zendesk data Omnichannel contact center Training escalation priority Staffing service-level agreements contact mitigation Optimization CRM management Shifts contact center best practices Email seasonal hiring partner program Documentation TalkDesk process improvement Virtual team leadership high consumer demand periods phone Chat master schedules Gsuite applications issue triage quality control programs seasonality KB implementation Shopify routing Reports

5 months ago

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